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Thank you for your interest in our products! You will find below the General Conditions of Sale applicable to your purchase, which aim to explain your rights. If you have any questions, do not hesitate to contact us, we will be happy to explain how they work.
Returns
You can apply your right of withdrawal only on non-personalized products, in accordance with article L.221-28 of the Consumer Code. The right of withdrawal cannot be applied to all cases or accessories on which a photograph or a personalized message appears.
“The right of withdrawal cannot be exercised for contracts:
3. Supply of goods made to the consumer's specifications or clearly personalized”.
In case of return of an item, you must imperatively contact our customer service beforehand and ask for the return form which you must read and complete. No return can be accepted without prior request and without this form duly completed. Returns cannot be accepted after 14 calendar days after receipt of your order. Shipping costs in case of return are the responsibility of the buyer and it is recommended to return your item with a tracking number, in the event of non-receipt of your item and without proof of your sending, we decline all responsibility.
In the event of a model error on our part (error on your visual or telephone model) or of a defective item received, please contact us via the contact section of our site within 14 calendar days so that we can repair our error by sending you the right product as soon as possible.
General
These Terms and Conditions (the “Terms and Conditions”) apply when you (“Customer” or “you”) place an order with MyCaseFC (“Company”, “us” or “we”) on mycasefc. com, (the “Website”).
By accepting these General Conditions of Sale, you confirm that you are over 18 years old or that you have obtained the authorization of your legal representative. You also agree to abide by these General Terms and Conditions of Sale. You also confirm that you have read the information regarding personal data and cookies and that you approve the use of this data.
We sell products in different countries, so these Terms and Conditions are intended to apply worldwide. However, additional laws may apply depending on the country where you live. We comply with these applicable laws, and nothing in these Terms and Conditions shall be construed as limiting your rights, if the relevant laws provide you with greater rights than those set out in the terms set out here.
By accepting these General Conditions of Sale, you understand and accept that any order, any purchase or any transaction is made exclusively between the Company and the Customer.
Orders, etc.
When you receive an order confirmation from us, this means that your order has been accepted and a purchase contract has been made. We recommend that you keep the order confirmation for any future contact with us. We may reject an order if you provide incorrect personal data or if you have a liability for non-payment of debts, for example.
Until we receive this confirmation from us, you have the option of canceling your order. In this event, we will refund any payment made by you or your payment or credit card company.
Like the majority of online sales sites, and in agreement with your bank, payment is made at the time of the order.
In exceptional cases, the cancellation of an order is possible up to 2 hours after placing it, beyond that the order will be taken care of and your case or mug made by our team.
We may cancel an order if there is a shortage of the products ordered. We will then refund any amount paid and inform you of the existence of equivalent products if these are available.
The products ordered remain our property until we have received full payment for their sale.
If your order is returned to us because the postman was unable to deliver to you, due to lack of access or addressing or for an unknown recipient at the address you provided, the return costs are your responsibility. . You will therefore have to pay an additional €5 in order to benefit from the return of your product. In case of refusal of this payment, the ordered product cannot be refunded. In order to be able to pay the €5 due for this return, we will send you a link when we contact you to let you know that your order has returned to our workshop. Please note that returns are considered non-priority by La Poste and can therefore sometimes take time to reach us and we cannot give you any deadline for receipt. In addition, tracking often shows the package directly as delivered to the recipient, even if we haven't received anything yet. You will therefore be informed of the receipt of your order in our workshop when we send you the payment link.
Customer information, etc.
You are responsible for the accuracy of the personal data you provide to us.
You are responsible for all purchases made with your login credentials. So be sure to keep your login credentials secret and prevent unauthorized people from accessing them. Do not hesitate to contact us if you suspect an unauthorized person has obtained access to your login credentials.
Customer reviews, etc.
Customer reviews are collected only from consumers who left their e-mail address as a means of communication when placing an order on the site. These notices are listed from the most recent to the oldest, and their exact date of transmission by the customer to the seller is clearly displayed. Each review is left in exchange for a 10% reduction on all products on the www.mycasefc.com site. Opinions are kept without time limit, the same goes for their publication.
Prices, costs, products .
We produce most of our cases in "transparent" outline color, if this color is not available on your phone model, you will receive your case in black or white outlines.
Our cases are compatible with some induction chargers, on some chargers, the back plate of the case may possibly block wireless charging.
The prices shown on the website apply to orders placed on the website. All prices are in the currency shown on the Website and include VAT where specified (however, depending on your country of residence, VAT may not apply to your purchase). Unless otherwise stated on the website, prices do not include payment or postage costs, which are shown separately. Also note that local charges (such as currency conversion fees, payment or credit card fees, sales taxes, customs duties, etc.) may apply, depending on your local regulations. country of residence. These costs are your responsibility and will not be reimbursed by us.
Special offers
We are likely to offer from time to time, for specific products, more favorable conditions than those indicated by the General Conditions of Sale, for example, with regard to the right of withdrawal or free returns. These more favorable conditions are only valid for a limited time, until the products concerned are out of stock, and can be canceled at any time. In the event of withdrawal, the General Conditions of Sale will apply again in their entirety.
Shipping and delivery
In-stock products are generally delivered within the lead times shown on the website. The estimated delivery time of an order is indicated in the order confirmation. Our products are dispatched within 24 to 48 working hours and delivery takes on average 1 to 5 working days after dispatch, except in the case of priority delivery, which then takes 1 to 3 working days after dispatch. It can take around 10 working days for orders sent overseas.
In the event of a delay in delivery, we will notify you and continue to follow up on your order. In accordance with article L.216-1 of the Consumer Code, in the event of a delay of more than 30 days after placing your order, you can cancel your order under certain conditions: You must have instructed us, by letter registered with acknowledgment of receipt or in writing on another durable medium, to deliver your order within a reasonable additional time. If we have not sent your order after that, you can then, under the same terms, establish a request for reimbursement of your order.
Depending on the delivery method chosen, you may be asked to go to a specific delivery location to pick up the order. You must present yourself there within the deadlines indicated in the delivery notice. If you do not collect the delivery in time, additional charges may apply and the order may be returned to us at your expense. We reserve the right to cancel the order if the delivery is not collected in time.
In the event that your tracking number indicates your package as "distributed" and you have not received anything, we invite you to contact your local post office which will be the most authorized to inform you. Please contact us only after having had a return from La Poste during your complaint. We decline all responsibility if the non-performance or poor performance of your shipment is either attributable to you, or to the fact, unforeseeable and insurmountable, of a third party to the contract, or to a case of force majeure.
Guarantee and complaints
Some of our products may include warranties. Information about these warranties is provided on the website or in these Terms and Conditions. The order confirmation constitutes the guarantee certificate.
We provide a two-year legal warranty on our phone cases and our GRIPS from the date of purchase. This warranty only covers defects in original construction, and therefore does not cover defects which appear during or after alterations to the function or appearance of the products, such as rebuilding, improvement or any other product configuration.
As the products cannot be repaired, we only offer you a replacement of your phone case or GRIP in the event of a defect and if your product is still under warranty.
You are exempted from providing proof of the existence of the lack of conformity of your article during the twenty-four months following the delivery of the goods.
The legal guarantee of conformity applies independently of our commercial guarantee. Our commercial guarantee is an extension of your legal guarantee, in order to benefit from it in the event of a problem, you will need to provide proof that the defect mentioned is a defect present since receipt of the product, before use.
You can decide to implement the guarantee against hidden defects of the article received within the meaning of article 1641 of the Civil Code and, in this case, you can choose between the resolution of the sale or a reduction of the sale price. .
The warranty on our cases applies exclusively to our silicone models, and for a legal period of two years from receipt of your order.
In case of degradation of the back plate, or its detachment, please contact us via the contact section of our site, providing you with your order number, or order name as well as a photo of your product. Once your warranty has been activated, you will receive your new item within 7 working days.
In accordance with article L.216-1 of the Consumer Code, in the event of a delay of more than 30 days after placing your order, you can cancel your order under certain conditions: You must have instructed us, by letter registered with acknowledgment of receipt or in writing on another durable medium, to deliver your order within a reasonable additional time. If we have not sent your order after that, you can then, under the same terms, establish a request for reimbursement of your order.
Personal data
The personal data that you communicate to us is only used for the purposes of managing our customers. Your data is not resold or used for unwanted advertising. Nevertheless, in accordance with article L.223-2 of the Consumer Code, you can register on Bloctel, a list of opposition to cold calling via this link: http://www.bloctel.gouv.fr
Limitation of Liability
Insofar as the applicable law does not mention provisions to the contrary, our liability is limited to direct damages and in no case to indirect damages, such as loss of income, etc.
Intellectual property rights
The website and its content, the designs as well as the writing offered on the cases belong to us without exception and are protected by the laws relating to intellectual property and marketing. This means that trademarks, company names, product names, images and graphics, site design, layout and information about products, services and other content should not be copied. or used without our prior written permission.
Waiver
The images on our website are computerized images, provided for illustrative purposes only and are as close as possible to reality but may contain slight differences with a product received. If there are any errors in images or typographical errors, including but not limited to errors in product descriptions or technical specifications, inaccurate prices or incorrect information regarding the availability of a product in stock, please contact us. to let us know. We are entitled to correct any obvious errors and to modify or update the information published on the website at any time accordingly.
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Modifications to the General Conditions of Sale
We may modify these General Conditions of Sale at any time. We will then publish the modified General Conditions of Sale on our website, which will not take effect until you have accepted them (on the occasion of a new order or during the consultation of the website).
Applicable law and disputes
In the event of a dispute, we endeavor to respect any decision taken by national consumer protection authorities.
Any dispute relating to the interpretation or application of these General Conditions of Sale will be governed by and interpreted under the laws of the country or state where we conduct our business and will be subject to the non-exclusive jurisdiction of the court of the place. of incorporation of our company. “Non-exclusive jurisdiction” means that you have the option of bringing a claim against us in another country if permitted by applicable law.
