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Have questions in mind?
See our FAQs below
DELIVERY
OUR PRODUCTS
THE BRAND
When will I receive my order?
Delivery takes between 3 and 7 days depending on the delivery method selected when confirming your order.
Do you offer order tracking?
Yes, a tracking number is automatically sent once your order is shipped. You can track your package directly through our platform or with local postal services.
What should I do if I haven't received my order?
If you have not received your order within the estimated time frame, please:
- Check the status of your package using the tracking number.
- Contact our customer service at [your support email] for quick assistance. We will find a solution, whether it is a refund or a resend.
Do you ship internationally?
Yes, we ship worldwide! Delivery times vary depending on the destination:
- United States/Canada: 4-6 business days.
- Europe: 5 to 8 working days.
- Other countries: 7 to 10 working days.
Are French team cases suitable for all phone models?
We offer French team cases that are compatible with a wide range of phone models.
To check if your model is supported, check our list when customizing or contact our customer service.
Do your French team cases protect phones well?
Yes, our French team cases are designed to provide optimal protection thanks to high-quality materials such as reinforced TPU.
They protect against shocks, scratches and other everyday damage.
Can I return or exchange a case if I don't like it?
Yes, returns and exchanges are possible within 14 days for non-personalized products.
For customized products, we offer an exchange or replacement in the event of a defect or manufacturing error.
What to do if the hull arrives damaged?
If your case arrives damaged, contact our customer service within 2 days of receipt with photos of the product.
We promise to send you a replacement free of charge as soon as possible!
Are your products made locally?
Our cases are designed and printed with modern techniques in European partner workshops, guaranteeing high quality standards and a minimal ecological footprint.
How to contact your customer service?
You can contact us by email at bonjour@mycasefc.com or via our contact form. We promise to respond within 24 hours on business days.
Beautiful case received this morning thank you MyCase FC
Hello, well received, too beautiful, fast delivery. Thank you
28
Received quickly, thank you for the order
87
Very good quality much better than rhinoshield to be honest
98
Received quickly, thank you for the order
120
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